Sometimes things can go wrong with care
Caroline Abrahams, Age UK Charity Director, explains what to do if you're worried about the standard of care you're receiving.
Free to call 8am – 7pm 365 days a year
Find out more
Get a free weekly friendship call. We'll match you with one of our volunteers. Our service is flexible to suit the different needs of everyone who takes part.
Why do we value old objects over old people? Age UK is here to change how we age. Make change happen
Here's how, with your support, Age UK is supporting older people through the cost of living crisis.
It’s vital that you’re comfortable with the care you receive and feel confident it’s right for you. If you're unhappy with the care that you or your loved one is receiving, there are steps you can take to resolve the problem.
We'll guide you through the process of resolving common problems with care, but if you or someone you know is experiencing neglect or abuse, or at risk of experiencing abuse or neglect, then it's important to take action as soon as possible.
Contact your local council – they have a safeguarding duty to investigate concerns about abuse or neglect. You can also call the free and confidential Hourglass helpline on 0808 808 8141 – it's open 24 hours a day, 365 days a year.
Caroline Abrahams, Age UK Charity Director, explains what to do if you're worried about the standard of care you're receiving.
We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 120 local Age UKs.