Help Age NI bring hope and support to older people this summer!

Age NI’s Advice Line provides a vital service to help older people and their families navigate their way through a maze of information that can often appear very daunting.

With increased pressures on our health and social care services, it has become increasingly challenging for older people to access the help they need. Last year our team answered over 10,000 calls from people seeking advice. 

Brenda Kearns, Head of Advice stated:

‘Every year, millions of pounds in benefits go unclaimed by older people in Northern Ireland. We work with callers to find out if they are receiving all the money to which they are entitled. Many don’t even know they are missing out.'

Meet Bobby and Phyllis

Bobby and Phyllis recently contacted the advice line.

Bobby and Phyllis had several health problems and were struggling to get the right information to alleviate the challenges they were facing.

Our Age NI advisor spoke to the couple and was able to demonstrate that they would be eligible for further financial support.

Bobby and Phyllis’s weekly income increased significantly and they were able to update their heating system and make essential home improvements so they can continue to live independently.

This support has been described by the couple as ‘life changing’, not just financially but also for peace of mind.

‘It’s very rewarding to know we can support people like Bobby and Phyllis. We were able to guide them through what can be a daunting process to ensure they were able to receive a significant back payment on benefits that they were not aware that they were due.’

The amount that people are entitled to varies from case to case, but however large or small, every extra pound in pockets can make a difference.

Help us bring hope and support to older people!

• £10 could help us provide a free benefits check for an older person in need
• £20 could help towards in-depth advice from a specialist advisor for people like Bobby and Phyllis

Your continued support will help us be there for every older person who needs us.