Save on water bills

Unlike gas and electricity companies, you can only be supplied by your regional water company. You can’t switch to another water supplier.

Am I eligible for any discounts off my water bills?

Water companies offer a variety of discount schemes for certain customers.

Most water companies have a social tariff scheme for customers on low incomes or who are receiving certain benefits, such as Dŵr Cymru's HelpU tariff.

If you have a water meter and you receive certain benefits (e.g. Universal Credit, Housing Benefit, Pension Credit, Income-related Employment and Support Allowance), you may be eligible for the WaterSure scheme. If you get water from Dŵr Cymru, the list also includes Attendance Allowance (AA), Disability Living Allowance (DLA) and Personal Independence Payment (PIP). If you get water from Hafren Dyfrdwy, DLA and PIP are listed as qualifying benefits, but not AA.  

If you are on the WaterSure scheme, your bill is capped at a lower amount, regardless of how much water you use.

How could the Priority Services Register help me?

The Priority Services Register is a free service provided by utility suppliers to help older and vulnerable customers. 

Examples of the assistance you could get include large print bills, water deliveries in emergencies, and telephone notification of an interruption to your supply.

Contact your water supplier to get added to their register.

Unlike gas and electricity industries, the water industry isn’t deregulated so you can only use your regional water company.