Age Awareness Training

If customer service excellence is central to your business, how well do you understand the needs of older people?

Age Cymru’s age awareness training will enhance the understanding and skills of your customer service staff, improving the quality of customer service provided to older customers, ensuring they feel valued and their needs are effectively met.

Through this training, customer service staff will:

• Break down age stereotypes
• Understand the challenges facing older people
• Understand how to deliver improved customer service to older people
• Take away practical ideas to embed this improved customer service ensuring older people have the best experience when being support by the organisation.

2.5 hour session cost:

• Online £350 + VAT
• In person £475 + VAT

Contact policy@agecymru.org.uk or call 0300 303 44 98.

Our training can be adapted dependent on organisational needs, including the provision of a general age awareness session.Please contact us to discuss what you have in mind.